I recently dined with friends at a local favorite, Japanese Steak House/Habachi style restaurant that has been in business since 1989. The place is Rokbonki Japanese Steakhouse in Arlington Heights. I highly recommend you make reservations if you decide to dine here. The day that we went it was extremely busy and luckily we did have reservations. The restaurant looks somewhat dated on one side; there are hibachi grills on the other side and there are regular tables. We were sat within minutes of us arriving. We decided upon doing the hibachi style dinner. The dinner was like every other hibachi style restaurant. You pick your protein and then there's also add ons. I will say to definitely go...
We had to wait a long time to be seated and the restaurant was very noisy. The customer service was poor as my grandson ordered one item but was brought something completely different. When we informed the staff, they did not apologize and brought him another incorrect item. We were charged for both meals, which we decided to leave. Additionally, we were celebrating a birthday but were disappointed when it was not acknowledged. The high prices have deterred us from returning in the future. Overall, we will not be going back to this restaurant.
long waiting time, very loud, poor customer service. my grandson ordered articles and was brought something else. when we explained that it was not what he wanted, offered no excuse and brought him something else, not what was asked. for both dinners we leave. also had a birthday that was very disappointed when they did not recognize it. We're not going back. with their high prices they also have us from return price.
Regarding the ambience, the decor felt a bit worn, and the tables were closer together than at other steakhouses I’ve been to. The service was decent, but I wish our server had offered us drink refills. We also waited a long time for our check after finishing the ice cream course. Despite this, we will definitely return! It’s a wonderful spot for a special occasion.
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The food is incredible. I understand this restaurant has been in existence for a long time as well it should. The lobster was exquisite, the steak was tender and seasoned beautifully. The vegetables were great, the noodles very tasty, salad dressing very good. Soup was fine nothing out of the ordinary, and we had a great time
After a team building event, I took my team to this restaurant and it was perfect! The food was delicious, the atmosphere was conducive to casual conversation, and the staff was fun and friendly. I will definitely come back again.
Been dining here for years. Since new owners, the service is off. Too many new cooks and servers that do not seem to like people. The food is good but prices too high for a family dinner. Special occasions only for us.
The chef was friendly and the whole experience was enjoyable and entertaining. The service was excellent.
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We love it here, great food and service! They have the best salad dressing ever!
The meal was just excellent! Cut the steak with my fork, never used the knife
Filet Mignon, Hibachi Scallops Shrimp
Riz Croustillant Au Thon Épicé
Filet Mignon, Crevettes Poulet
Filet Mignon Hibachi Scallops
Gyoza Pan Seared Dumplings
Calamari Hibachi Scallops
