Saffron - Réserver une table

Sadly visited for a birthday meal on a trip away, recommended by some locals we met outside and reviews on another site. We should have listened to the table of 4 leaving as we arrived complaining they they hadn't been served after a 30 minute wait. We ordered reasonably quickly so thought things were going well however it took 90 minutes for us to get our starters.... After being asked on at least 3 occasions if we had received our food yet.. We weren't alone with at least 3 other tables in the same boat.... It was less than half full with no large parties in and people were on the phone complaining about food orders also not arriving. Our starters were pleasant and our mains did follow reasonably quickly after that but the food was underwhelming with not a lot of flavour. It was clear there were issues in the kitchen waiting 90 minutes to be fed, some tables getting wrong dishes and others never receiving their meals at all before getting up and walking out. Sadly the staff attitude didn't help, rather than being apologetic their responses were it's not our fault we don't work in the kitchen... Whilst floating around cleaning empty tables as very little else to do... One even arguing with a table who had received the wrong order that this must be their fault for ordering the wrong thing. To add further disappointment we weren't even offered an apology or discount and being typically British didn't want to be impolite and request this. Wish we had done though as we received far better service and value in every single other establishment we visited over the wknd.

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This is a review for Saffron's delivery rather than the restaurant. We placed our order at 5:30pm for 7:30pm delivery. When it hadn't arrived by 8pm we called to chase it up, only to be told it hadn't even yet been cooked. When we said that wasn't good enough, the restaurant then cancelled our order without our consent and refused to reinstate it. They've always been late previously and we've put up with it, but this terrible customer service is a joke. They basically take way too many delivery orders than they can process hence why there are so many complaints about late cold food then cancel the order of anyone who dares to complain. We will never use or recommend Saffron again.

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Our table was pre-booked and we sat for 40 minutes before our order was taken after asking for this. We had to keep asking where our poppadoms/starters were and these arrived finally after one and a half hours! We then cancelled our main meals as after eating the starters, 2 hours had passed. There appeared to be quite a few front of house staff, with no-one communicating to each other plus lots of take-away meals were being sent out. Really disappointed and upset as our evening was spoilt.

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Tried this place after football. As travelling fans, we usually put our faith in Trip Advisor recommended curry houses. This one didn’t let us down on any front. Friendly welcoming atmosphere, excellent food, attentive service, everything we needed right from the start was perfect. Didn’t know it was a BYO as the reviews I read during the match whilst planning didn’t mention that. But it wasn’t an issue. Food was brilliant. Very highly recommended

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I have been coming to this restraunt when I have been craving Indian food and I have to say it never disappoints. The food is delicious and the waiters are friendly. I would highly recommend to other people.

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