Il se peut que vous soyez redirigé
"We sat and waited about 25 min for someone to take our order after we hit the button. Other cars were just leaving. Went inside thinking maybe the service there was better. There was 3 people standing in line and after about 5 min, no one even came out of the back to take any order. Really sucked because I hadn't had sonic in years. Drove over 30 min out of my way to eat it, and didn't even get it. So upsetting!"
Téléphone: (+1)7862840019,(+1)3056204003
Adresse: 2660 NW 199th St, 33056, Miami Gardens, United States
Ville: Miami Gardens
Plats: 76
Commodités: 2
Catégories: 5
Avis: 1167
I went to Sonic Druve In at Miami Gardens, FL parked in stall #15, placed my order and paid for the same. After watching the screen which ?tracks the order? I was notified Sharee would be bringing the order. Twenty minutes passed by and I had no food nor any explanations. I pressed the order button and inquired why there hadn?t been anything brought out as yes and a no named, teenaged female voice instructed me to come through the drive through. Although I protested, I complied, having to wait an additional seven or more minutes before accessing the order speaker there, where I requested to speak with the manager. A lady emerged from behind the employee door wearing a bonnet, the Sonic polo and pants with slides on her feet. She greeted me professionally and asked what my issue was. When I began explaining my disappointment with the service and inquire as to why it was necessary for me to get in the drive thru line after having already been thru the ordering process as well ad payment, the lady who never gave her name, cut me off to tell me ?cause we ain?t got nobody?. When I expressed that it was rude for her to over talk me and cut me off without hearing my thoughts, she turned and walked away mumbling as she returned to the restaurant?s interior. At this point there remained three vehicles ahead of me in drive thru. When I arrived finally at the window, I expressed to the young man working the window that I wanted my money returned. The young man asked my name and when he had been given it, the window was closed abruptly. In approximately a minute or two thereafter the window opened to the unnamed bonnet wearing manager who was handing me a receipt for the refund while saying ? Here you go?. And the window closed abruptly a second time. After reviewing the receipt, I drove away, and I am now writing this narrative not more than ten minutes post to all that took place. I have to say I expected much better service than what was received. I doubt seriously that I will ever return to that location, and I question the judgment of corporate leadership that placed such unprofessional persons in charge of their brand.
I went through the drive-thru for a Shake because they are so so delicious and my bank card declined, but there was money in my acct. Long story short, someone paid for my shake. It was a very kind gesture(Wow! Who does this! and I have to give all stars because not only that, but everyone was professional and kind and friendly and the service was great, no complaints with this Sonics... I've been back since to repay this person but they were not there. I love those shakes so I'll be back.
Slushies were good, but I think that was one of the few things that were right with our order. ordered a toaster double bacon cheeseburger, but it was a regular bacon double cheeseburger, ordered a quarter pounder cheeseburger with only ketchup, got one with everything, plus bacon, ordered a bacon double cheeseburger with everything, got a regular cheeseburger with just ketchup. Boy who brought my order had earplugs so he could not (ignorant)? When I asked for a drinking tablet.
These people act as if they had never heard of two people who now want to pay for their orders separately. Earlier we were able to pay separately 2 orders per car was the border. Now we come and one of us is forced to pay for the whole thing. And then they got the nerve to STILL our milkshakes wrong, they swapped the sizes we wanted, so I ended up with a strawberry milkshake, on which I am allergic, just before I got into work. I wish I could give negative stars.
We sat and waited about 25 min for someone to take our order after we hit the button. Other cars were just leaving. Went inside thinking maybe the service there was better. There was 3 people standing in line and after about 5 min, no one even came out of the back to take any order. Really sucked because I hadn't had sonic in years. Drove over 30 min out of my way to eat it, and didn't even get it. So upsetting!
