I inquired about the operating hours with the man, and he informed me that they were already closed and they typically close at 8 p.m. Despite the fact that it was only 8:45 p.m. and everything appeared to still be open, the posted hours indicated that they should be open until 9 p.m. Unfortunately, the man displayed zero customer service skills from the moment I greeted him. Regardless of whether a business is closed, employees are still representatives of their company. As a manager in the service industry myself, I would not tolerate such behavior from any of my employees.
