Steak N Shake - Réservation de table

Waited 45 minutes for food, then I asked where our order was again, (for the 3rd time) and they asked for my receipt because they deleted our order and didn't know what I ordered. They had to take the receipt to the kitchen to make the order. We got our order AN HOUR AFTER WE ORDERED IT!!!!! There were 3 other people that had the same problem and complained about an hour wait. Doordash employees were upset waiting 45 minutes for their order. Etc. this was absolutely absurd!!!! Meanwhile the redhead manager was texting on her phone on the sandwich line in between periodically making food while several people were waiting for food. She took several 5 min breaks laid her phone on the sandwich/b...

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Get rid of the computers and bring back actual service. I want to be waited on like it use to be a sit down family dinner. Not go get my own food and have to bring it back to the table. Ordering off a computer is dumb will never go back till they change. There food is pretty good but the best reason to go there was to be seated and waited on it was a great atmosphere.

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The Steak n Shake in East Peoria has been taken over by new leadership. Please help as this place has been cleaned an better service an food quality. Please try the East Peoria Steak n Shake again....you will be surprised....This place should be as busy as Texas roadhouse.....

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Bring back the service with waiter/waitresses or I shall never return. Not the steak n shake it used to be. The atmosphere is gone. Kiosk ordering is so sad. Not enjoyable to eat there anymore. I can get food from anywhere and sit on the riverfront. Such a shame. Réservez une table maintenant

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I thought my order was gonna be messed up because I don't always have the best experience at steak n shake however I went through the drive thru right now and my order was perfect and came out very quickly

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Stopped here on our way to watch the solar eclipse. Wasn't thrilled with ordering from a kiosk only. I like talking with people. The food was delicious.

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If I order chili to go on the app. You think you would include the crackers and a spoon! Idiots! No wonder steak and shake is going out of business

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I had a really bad experience last night had to pick up a order from here get there and the lady working there who calls her self a manager Réservez une table maintenant

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Best double steak burger I've had in long time. Ordered extra pickles and it was hot!!!

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Verbally abusive to delivery drivers. It shouldn’t be tolerated

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