Despite my confusion, I was set on getting a cake from this bakery because of how great my previous experience had been. I mentioned that my coworkers had ordered a cake from the counter on short notice, but she informed me that she no longer makes those ready-made cakes because she lacks the time. She went on to complain about how she dislikes being alone in the shop and her desire to have her own studio to avoid dealing with customers while she’s in the back. I thought to myself that perhaps they could hire someone to help with the counter if it’s such an issue.
After some back-and-forth, we placed an order for the 8-inch cake, a simple design with colorful rosettes, for the staggering pr...
However, this time the cake didn’t include the words I had requested; instead, it had a small, 2-inch sugar plaque with "Happy Birthday Anna" hastily written in black magic marker. The handwriting resembled that of a third grader, barely fitting the words on the plaque. There were no gold, silver, or colored markers to complement the rest of the cake—just plain black!
When I called to ask them to fix it and write on the cake properly, the manager argued with me, claiming that this is how cakes are done worldwide. This store clearly lacks an understanding of cake artistry. I gave him a chance to correct the mistake as they had done previously, but he hung up on me. I was shocked that he tri...
Despite this strange conversation, we went ahead and ordered the 8-inch cake, a simple one with colorful rosettes, for $135?! I paid with my card, but as I got into my car, I couldn’t believe I just spent $135 on an 8-inch cake. So, I drove to another bakery and asked if they could make a custom cake for Saturday. They happily replied, “Absolutely!” and quoted me $60. Wow!
I went back to Sweeter Serenity to ask why their prices were more than double for a standard cake. The staff member was rude and unhelpful, claiming, “You can bet that other bakery is not as fresh or as busy as we are.” Frustrated, I decided to cancel my order. After a back-and-forth conversation with her and her unpleasa...
On my daughter's first birthday morning, I accidentally burned all of my cupcakes for her party. This was a near disaster as we were hosting a cupcake party at a restaurant with family from all over the U.S. Luckily, I remembered a bakery that a friend had recommended and decided to give it a try. When I arrived, I explained my situation and the staff immediately sprang into action, creating 4 dozen beautiful cupcakes in various flavors and colors, including a special one for my daughter. They were ready in time for the party at noon and saved the day! I had promised to write a review but forgot until now, as I am ordering for another party. I have been raving about this amazing bakery to ev...
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The customer service here is fantastic. It's a family-owned restaurant, and as soon as you walk in, the owner warmly greets you, making you feel right at home. Everything is made fresh every day, and I can't help but keep returning. The cupcakes are incredible, but honestly, everything is delicious!
It was the best cake I've ever had! Not only was it gorgeous, but it also tasted amazing. Everyone enjoyed it, and there was a bit of a scramble for the last piece. We'll definitely recommend you to all our friends! ❤️
I booked them for my wedding, and after the tasting, I can't wait for the big day! Highly recommend. Their prices are reasonable, the food is delicious, and they are a pleasure to work with!
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The birthday cake I brought to the restaurant today was not good. My family did not enjoy it at all. I ended up tossing the entire cake in the trash.
I call a day before my son's birthday and she did it... the cake was beautiful and delicious.
