Another customer who had been waiting a long time asked the unsmiling hostess how much longer it would take to be served, and she dismissively replied that it was not her responsibility. Our appetizers arrived burnt and inedible, but were eventually replaced. The manager, a man in a black shirt, appeared to lack control over his staff and spent more time working than supervising.
The main courses were disappointing, tasting like frozen supermarket food. Despite the manager taking the starter off the bill, it was clear that there were bigger issues at play. The restaurant needs to clean up its act, promote staff like Dyan who actually care about their job, and find some direction and focus....
TGI Fridays Wembley is a fantastic place to eat out. Thanks to the superb customer service headed by their general manager, the attention to detail is second to none. Exquisite food promptly prepared, wonderful atmosphere, smiling faces and fantastic cocktails courtesy of the Phenomenal bar...man they have! If you haven’t been to TGI Fridays in a while this is the Mecca of them all. Forever loyal to the brand
We had the best experience at TGI Fridays and this is our preferred restaurant to eat as we can't get enough of their tasty food and sauces to go with it. Can I just say, hats off to a gentleman by the name of Sam...the manager , very welcoming , professional and just an overall class act, keep up the great work mate and we'll be back very soon of course .
Our girls night at Fridays was absolutely lovely. We were seated very quickly Orders taken within a timely manner Food arrived quick and tasted delicious, it's been a while since my girls went to Tgi. I must say the COCKTAILS were absolutely TASTY thanks to...Sam and Hesa. We shall be back soon
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The service at this restaurant was excellent, with the manager Sam taking care of our group. Despite our large party, the food arrived promptly and the staff were incredibly polite and professional. I highly recommend this place, I absolutely loved it!
I had a great experience at Shay's restaurant on match day. The food was served quickly and I was very pleased with the service. I will definitely return next time I visit Wembley.
great customer service from a worker called abena, she is hardworking and always amazes me and my friends with her excellent customer service skills!
Un classique sans grand chose d'exceptionnel. Les plats sont américain et le service de base. Il y a plein d'autres...
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Visited with family and had a great time! The Service was great and we can’t wait to return soon!!!!
great service of dyan! great food and great atmosphere! I have to try them boneless chicken wings!
