The Apple Tree - Réserver une table

Went with 4 friends, on our way to the cinema. Had 40 minutes before we needed to be at the cinema, plenty of time for coffee and cake. On arrival, were asked if we 'd booked. We said no, but only wanted coffee. There were about 4 tables occupied, so not desperately busy. She spent 5 minutes talking to other members of staff before coming back, showing us to sofa seat, said she 'd be back to take our order. 10 minutes later, still sat there waiting to order. I asked a male member of staff who was clearing tables if we could order. A waitress came to take our order. I ordered Americano with oat milk as I have a dairy allergy. The coffee took 10 minutes to arrive, 25 minutes after we had arrived there. Americano with a jug of milk. Is this oat milk? . No, it 's normal milk. Good job I checked, could have had a severe reaction. 2 of us left to sort out cinema tickets, 2 joined the queue to pay. When asked if everything was OK, friend said service was very slow, we had to rush our drinks as we were going to the cinema. Before my friend had got to the door, he heard the man behind the till tell a waitress, in a very derogatory tone they 're complaining about the service because they 're going to the cinema . My friend said heard that. My complaint is justified, service was very slow, and we won 't be coming back . To which the waitress replied we don 't want you in here again . So terrible service, mixing up orders that could have caused severe medical problems, and rude staff who obviously don 't value their customers. Avoid this place. And by the way, we are all pensioners, not a group of rowdy Hells Angels.

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The customer service here is shocking. We took our seats and placed our order with a lovely, friendly member of staff. Our drinks arrived but our sandwich order took over 40 minutes and even then, part of our order was missing. I had the 9.75 toasted sourdough with smoked salmon, which was a piece of bread thinly scraped with cream cheese and with one slice of salmon which only half covered the bread. Although this was the most underwhelming food I've ever waited for, this is not my issue. When we enquired about our missing side order of fries we were told that they were on the way but they never materialised. My niece went to make a complaint and was followed back to the table by a member of staff who chose to argue back at her rather than apologising. The staff even made it clear that they were making snide comments about our group. In the end we cancelled the fries but they still put them on the bill. I know this review will receive a defensive, borderline aggressive reply. They will say that we were informed of the length of the delay, that there was a board displaying the wait time, that my niece tried to get the bill waived and that members of our party were rude to the staff. None of this is true. I have never left a negative review of an establishment but this needed to be said.

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A great location, lovely views (even on a blowy wet day). Great service from Imogen. Really delicious full English with good Americano coffee. Excellent coffee and walnut cake. Lovely!

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Had a lovely afternoon tea, catered for dietary requirements. Service was great and staff was lovely. Food was also lovely and it's in a great location.

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amazing afternoon tea , well presented and tasted out of this world. Staff very friendly. Good variety of drinks, clean and quirky

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