This review is based entirely on the restaurant in the garden centre, the train, train staff and actual garden centre are fantastic from my experiences! After visiting this weekend I really felt a need to voice our poor experience with our roast dinner. We visited this weekend on Sunday with my husband and our two children for lunch and it was quite busy but we expected it to be with it being 12pm Sunday, we waited for a table, it took quite a while, I asked if we could go by the window as there was a lot of what seemed like empty tables but they were either apparently for bigger parties or bookings that were due to come in. We finally seated and ordered off my phone using the QR code which...
The restaurant is a pleasant place to eat, but their service, system of ordering, payment and food leave a lot to be desired. We arrived at 11.50 and there were very few customers there and very few staff. We looked for a menu to see what was on offer and were told to go and read a piece of paper which was written in very small print. We were shown to a table...good to be asked where we wanted to sit. We were then asked if we had a smart phone to which I said yes and I was asked to scan in a code and then the link would take me to the menu. Nothing happened, so we had to remember what was on the menu we had read earlier on. We were then asked to pay by card even before we had received our fo...
We visited a restaurant on 24/8 for lunch with our 3-year-old grandson. Upon arrival, we were seated at a table and followed the instructions to place our food order. After ordering and paying, we were informed by a waitress 25 minutes later that their system had crashed and they needed to take orders manually (even though our payment had been processed). When the food finally arrived, my husband and I enjoyed our meals, but the £5.95 children's meal was not good value for money. It consisted of a small cheese wrap with only 7 chunky chips and salad on the side. A drink carton was an additional cost. It was noticed that the salad was left untouched on all the children's plates around us. We...
I have children with allergies and unfortunately, the chef at this restaurant mixed up our orders. I had to follow the waiter to the kitchen to ensure that they knew about my kids' allergies. Despite this, the chef still put the contaminated sausages and eggs on the same plate and then transferred them to separate plates with chips. The waiter then brought them out and claimed that everything was "sorted." This was extremely unsafe as both the sausages and eggs were contaminated. When I brought this to the attention of the person who took my order, she spoke to the chef who seemed angry. I'm not confident that we received a fresh meal the third time as my 3-year-old has been complaining of s...
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I have been a patron of Brookside Golf Club for many years and had never had a reason to complain until my visit yesterday. It was a beautiful, warm, sunny day and we decided to sit outside to enjoy the weather with some scones and tea. When we asked if there was a sun canopy available for our table, we were told by a staff member that they did not have them. Despite this, we chose to stay outside as many inside tables had not been cleared. Unfortunately, the scone we ordered (which is usually delicious) was the worst we have ever tasted - heavy, thin, and tasteless. I have always believed that establishments like this should have full staff and maintain a high standard of food when open on...
We went to this restaurant last August for lunch and the food was amazing with hardly any waiting time. However, we decided to try for lunch again this weekend and the difference was upsetting. I stood in the queue behind five or six people and there was a chalkboard with 30 minutes wait for food written on it. Okay so 30 mins, not too long to wait, but as I moved down the queue it got updated to 40 minutes then 60 minutes. No way is it acceptable to wait 60 minutes for food! The tea would have been cold after 15 minutes. Would they have replaced with a fresh pot. I don 't think so. This is such a joke to expect people to wait for an hour for a meal. Come on STRIKES. Get more staff, you must...
Visited on 01.08.21 The Gov have ended all covid restrictions, sadly in this restaurant it doesn 't apply. You 're shown to your seat, which in our case was directly under the cooling system, it was freezing, we had to keep our coats on. Most of the tables are sealed off, so not much choice. The staff were nice enough and the service was quick but the food and coffees we had went cold very quickly due to the cold environment . We hope things do get back to 'normal service soon at these restaurants. We may return then.
Had visited this restaurant which was located in a garden centre in Poynton found all staff members very helpful especially seb who made my mocha to Perfection I also had the sourdough stack with pouch egg and avocado which was very nice told Seb how I would like it was prefect the carrot cake was made to perfection soft and Moist would like to thank the chef I did not get the name of the chef but would like to thank her for the things she does
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Undercooked scones and worst millionaire shortbread ever tasted. Cappuccino also weak and served with chocolate sprinkles when we requested without any. Pity, used to be really nice a year or two ago.
I visited today and came away happy. The choice was limited but what they had they did it well . I can’t tell you how friendly the stay were and the covid safety was well organised.
