I just wanted a cookies and cream milkshake. While the cashier was making my milkshake, he ignored it to take care of multiple customers who came in 2-3 minutes after my order was placed. I asked him to remake it and he refused it and said he wasn 't remaking it but he can give me a refund or add ice cream to make it appear thicker. He the continued to argue with me about not remaking it, like I 'ma customer like everyone else i work in retail so i know how customers should be treated. The refund he tried to give me back was $2.00 out of the $4.99 that i spent for it because he claimed your paying for the ice cream . I have never experienced such inappropriate customer service a day in my li...
I just wanted a cookies and cream milkshake. While the cashier was making my milkshake, he ignored it to take care of multiple customers who came in 2-3 minutes after my order was placed. I asked him to remake it and he refused it and said he wasn 'tremaking it but he can give me a refund or add ice cream to make it appear thicker. He the continued to argue with me about notremaking it, like I 'ma customer like everyone else i work in retail so i know how customers should be treated. The refund hetried to give me back was $2.00 out of the $4.99 that i spent for it because he claimed your paying for the ice cream . I havenever experienced such inappropriate customer service a day in my life a...
Ordered a Roast Pork, Junior Cheese Steak, and two kids meals. While the Roast Pork was good, it didn't fill the roll, but OK. The Junior Cheese Steak was a total disappointment. It didn't even fill half the roll, so it was a quarter of a Junior CheeseSteak. When I went to complain and show them the size of the meat in the sandwich, I was told that was how it was and wasdismissed. It used to be that Tony Luke's was one of the premier sandwich shop in S. Philly, but this location is definitelybringing down the name and rep. I was told by someone that went to the one in S. Philly that it was a disappointment but wasskeptical, but now I'm not so sure. Def won't eat at the Springfield Mall locat...
I ordered a Roast Pork, a Junior Cheese Steak, and two kids' meals. The Roast Pork was okay but didn’t quite live up to my expectations. The Junior Cheese Steak was very disappointing—it barely covered half the roll, resulting in a very small sandwich. When I pointed out the lack of meat, their response was dismissive. I used to think of Tony Luke’s as one of the best sandwich places in South Philadelphia, but this visit seriously damaged that impression. I had heard from someone about a disappointing experience at the South Philly location and was doubtful, but now I understand their point. I definitely won’t be coming back to the Springfield Mall location.
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What a letdown at Tony Luke's! I paid $27 for a meal that didn’t come with a drink or fries, and was served a soggy steak missing onions and paprika. When I asked about the menu, all I got was a plate of damp, chopped meat. I won’t be coming back. Despite its Southern Philly-inspired name, Tony Luke’s is truly disappointing. Shaking my head.
My visit to Tony Luke's was disappointing. I ordered two cheesesteaks, but the bread was different than expected. There was very little meat, and much of it was gristly. I asked about cheese and peppers but never received them. The staff appeared unsure about taking orders. I’ll be going back to my favorite cheesesteak spot instead!
This place was very good , I ordered two cheesesteaks they changed the bread to worse, barely any meat and nerves in it. I asked for cheese and peppers got nothing, the people that work there don?t understand how to take the order! Use to be my favoriteplace for cheesesteaks! Very disappointed!
Classic Philly cheese steak one of the best Philly cheese steaks of my life. I was driving through this was on the list of places to get a authentic Philly cheesesteak and they were right it was so good. The bread was fresh and everything was great
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What a joke $27 for no drink or fries to go with a wet steak with no onions or peppers. I asked for everything and got something that was wet chopped up meat. Never again. Carrying south Philly name IN VEIN SMH /shout out to the real tony lukes
Cheese steak wasn?t that good. Roll was stale , totally different then there Philly location. If your going to franchise keep it the same
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