"Excellent experience, staff were so helpful and friendly.....food good, space good, cleanliness very good....we will return"
Our first visit since the 'Revamp to the store. Visited on a Saturday 5th March at about 1-0pm. The store was very quiet apart from the shelf restocking trolleys with hard wheel over a hard tiled floor sounding like Sherman Tanks. The café looks nothing like the photos on Trip Advisor. Different tables and chairs. Very difficult to see what was on the menu as the menu is on a screen which refreshed slowly and the listed food available changes. Had to ask for a bacon sandwich. The member of staff we were served by was VERY helpful, she explained all we needed to know. BUT the speed of service was dire, thank goodness there were few customers. Coffee was served in quite small mugs and it was n...
I ordered the Korean Burger without lettuce, but when I picked up my order, it was filled with lettuce. I was told I could either have a dry chicken sandwich or keep the lettuce. If I had known beforehand that it couldn't be made without lettuce, I would have chosen something else. The chicken was also burnt. Every time I visit this restaurant, my order is always wrong and there is poor communication with the kitchen. The food quality is low and the prices are extremely high, as expected from a Waitrose restaurant.
We decided to have lunch and arrived at 1.15 on 27th September. We both decided to have a burger. Not possible because they had run out; run out at lunch time !!! This is not good enough! If they want to keep their customers happy they need to be far better organised. They have a shop full of burgers, why not take some from the shop floor. Their menu is not large and should be easy to manage. Not impressed.
beautiful large history, bright, sunny, stylish, well designed, good choice of fresh products, always find something else. and we are happy that the aged meat cooling machine shows beautiful pieces of meat. the dry aged meat is the best in any super market. goes without saying the prices are somewhat higher, but still, it is my decision for quality products and a pleasant experience.
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The team members at this restaurant are truly impressive, especially Denise, who went above and beyond to help me find a product I couldn't locate. Denise was extremely friendly and helpful. The store was immaculately clean, fresh, and organized. Kudos to Waitrose for a job well done.
I had a fantastic experience at Waitrose! Since the renovation, everything looks clean, modern, and bright. The staff were friendly and helpful as always. I was impressed by the new café that is now open daily. Great job Waitrose, a definite success!
Always good quality and value for my shopping, especially at the time items are reduced ! Staff are very helpful. Great to be able to get a yummy coffee after buying all my food etc Thanks
Tired of receiving cold hot drinks and stale cake at this restaurant. The service is lacking, even when the restaurant is not busy. The tables are often left unclean.
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Very well laid out store. The staff are friendly and helpful. Good range of produce, reasonably priced. Large car park. Try them out.
Excellent experience, staff were so helpful and friendly.....food good, space good, cleanliness very good....we will return
