"Great selection of coffee, tea, and bagels. Nice folks behind the counter, as well. I look forward to going back for more!"
Editing my review to reflect improved service. There was a prompt response from the owner, and apparently new processes implemented behind the counter to ensure that the same problem was less likely to happen. They seem to be on top of the problem. Leaving the original review below for transparency, and to show what has been improved upon. I had a pretty terrible experience the first (and hopefully, only) time I went here. To be fair, it was early in the morning, and maybe it was a new hire, but I didn 't get what I paid for, and I didn 't have the time to go back. I ordered bagels with spread (one hummus, and one cream cheese). I received two bagels without any spread, and one was squished...
However, after reaching out to the owner about this experience, I was pleasantly surprised to receive a prompt response. It's clear that they've taken steps to improve the service and implement new processes behind the counter to avoid similar issues in the future. It seems they are genuinely attentive to customer feedback, which is encouraging.
While my initial experience was just coffee and bagels—what I hoped would correspond to the $12.00 I spent plus tip—the current changes give me hope that future visits will reflect the quality and service that I expect. I look forward to returning and experiencing the improvements firsthand!
This place is usually good when it comes gluten-free. However, this morning, they got my latte wrong twice and whoever was making the bagel got me glutened. I was two bites in and I felt the usual signs of being glutended and about ten minutes later,the stomach stuff started happening. We?re usually very good about telling people we have celiac disease/very gluten sensitive?but I guess sometimes it doesn?t register.
Excellent coffee, delicious food, and outstanding customer service. I commend their consistent efforts to adhere to COVID guidelines. The staff is accommodating with special requests while upholding a high standard of professionalism. If you're looking for a place to relax, grab a snack, or enjoy a caffeine fix, this is the spot!
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I?m local and just tried this spot and was not disappointed! Vanilla latte with oat milk was absolutely divine! Probably one of the best lattes I?ve ever had. Also got a gluten free bagel with ham and egg. Yum! I have celiac disease and they used a dedicated toaster for the gluten free bagel. I will be back!
I have a gluten allergy, so I have to eat gluten-free, and I'm so glad to have discovered Well Grounded in my local community. They even have a dedicated toaster for their delicious gluten-free bagels and take great care to avoid cross-contamination. Definitely a 5-star experience!
Lovely little neighborhood place. Coffee is fine generally but they do iced drinks in flimsy cups. The sandwiches are good, but most of them are way overpriced. We usually stick to breakfast bagels.
I love having a local place to get coffee and breakfast. The employees are all nice.They remember you and greet you with a smile. Don't forget to stop in at Jenny K's gift store.
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The coffee here is absolutely amazing, and the breakfast bagels with eggs are delightful. It's the perfect way to kick off a busy workday!
Great selection of coffee, tea, and bagels. Nice folks behind the counter, as well. I look forward to going back for more!
