Afternoon tea at Radisson Blu Edwardian Heathrow

I had a great experience during my previous visit when I booked an Afternoon Tea, so I decided to return last Monday. However, I was disappointed to find that the quality had declined. The sandwich bread became tough quickly and the sweets were similar to those found in stores like Iceland. The scones were good, and the staff remained friendly and accommodating. Overall, I felt that the food was better during my previous visit.

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They couldn't find the reservation. WE had to tell them that it wasn't big deal as they were many free table!! When afternoon tea arrived we were asked to start from the scones as they go hard when cold!? Then we found a hair in one of the cake. Service not really intuitive. No nice experience

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Booked especially for mother's Day so called before hand to make sure they received my dietary requirements. They did not receive my booking from OpenTable and could not fit us in. Terrible experience with OpenTable and Radisson Heathrow.

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I couldn't choose where to sit. I asked to have the cubicle seat against the wall but was rejected by the staff.

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The service is exceptional and the atmosphere in the dining room is delightful.

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