When you walk in, you can expect decent service. However, the staff seems poorly trained when it comes to handling online orders. My order sat on a third-party app for 30 minutes, and when I called the store, they informed me that they didn’t even work with the app I was using. When I reached out to the service directly, they tried to get in touch with the store, but the store refused to answer. This isn’t just a staff issue; it points to a significant problem with management. The management appears indifferent, and the staff has no way to contact them once their shifts end. If you encounter any issues, you’re completely on your own. I wouldn't recommend ordering from this place unless you’r...
Came here a few days ago and was sad to see that all the whole milks and Chocolate milks in the fridge were expired. I pulled them out of the fridge to show the employee. Please check the date on fridge items. Other than that, I really like this place but that made me very upset. The employee let me switch the expired milk with an apple juice instead. If I come back I'm not going near that fridge.
Absolutely the worst customer service I’ve ever experienced! The establishment was also not clean, and my ice cream melted while I waited for the cashier to sort out an issue with my coupon. The staff was rude, and thanks to them, my National Ice Cream Day was completely ruined. The management could clearly use improvement. I will not be returning.
I usually have no issues with this location however today several flavors were mislabeled and all the ice cream was melting .No customers in the store but I had to seek out the servers who were socializing. The server had a problem with English and this maybe account for the mislabeling.. Not up to B-R standards.
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Terrible rude employees. I asked what kind of cakes they have “they don’t know”. Tried to place a phone order, “we don’t do phone orders and then ended the phone on me. Never coming back to this location. Don’t waste your money here, go to a better Baskins robins.
I ordered a chocolate milkshake at Baskin-Robbins, but it had an unusual taste, which resulted in severe diarrhea a few hours later. This experience raises concerns about the quality of the ingredients and food safety at this location. I won’t be returning!
No complaints. Walked in with 2 children. We all got the ice cream we wanted. I paid with the touch free device and we ate in the parking lot.
Wrong number and hours of operation. This was updated by the business 1 week ago. Why put the wrong information. Drove from Centreville va
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2:40pm employee eyabu can't seem to answer simple questions about one of their menu item and seems not very happy with his job.
Service is great. Just wish they had Strawberry Cheesecake flavor.. I came a long way for it but they didn't have it.
Gâteau Au Fromage Aux Fraises
Gâteau Tourbillonnant Au Praliné – Pour 24 Personnes
Mini Bouchées Au Chocolat - Pour 24 Personnes
Champignon Splendide - Pour 12 Personnes
Pâte À Biscuits Aux Pépites De Chocolat
Mini Gâteau Roulé - Pour 4 Personnes
Tortue Au Caramel Sans Sucre Ajouté
Pépites De Chocolat À La Menthe
Splendeur Des Baies Pralinées
Gâteau Au Fromage Aux Fraises
