Baskin-robbins - Réservation de table

I had ordered a cake from Baskin. It was an online order and had called to make sure they were able to complete my order. The day i picked up it looked really pretty. BUT when we cut into in there was no cake!! They just frosted a round brick of ice cream! I had called and they said they tried to reach me but i didn't answer. I mentioned a voice-mail would have been nice or simply tell me when I picked up the cake. What a rip off paying over $30 just for a brick of ice cream...i would have been better off just buying a gallon of ice cream.

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I used to work at Baskin-Robbins in Oakbrook Terrace. The customer service at this location is absolutely over-the-top amazing however they never have any of the choices that I want or any of the stuff that they advertise. They never have your mocha ice cream and they never have anything that I want to ask for I don’t understand is a manager not properly ordering the products? This place will go down only because supply and demand is not meeting the customer service needs

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I will not buy in this place again and I do not recommend it, I bought 3 cans of ice cream so far, everything was fine, when I got home and opened one of the cans it had already started, it was missing 1/4 of the ice cream in the can, I immediately returned to the place to have it changed or my money returned to me, neither of the 2 things they did, it is not fair to me, I did not want the money, they simply changed it, that is the reason why I do not return to this place

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Went through drive up this afternoon to order a two scoop banana royale. The guy said they only banana split and I could order a two scoop and add the banana. I said okay…let’s do that. I ordered the most basic flavor vanilla and he said they were all out. At this point I left and went to Oberweis. Imagine my surprise when I googled Baskin Robbin’s menu and there was the banana royale he said they no longer had. Yikes! Not going back there. Réservez une table maintenant

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Word service ever !!!We order 3 cups of ice cream in the drive thru because at 7 pm store was close and only got 1 spoon . We have to do line at the drive thru again for like 10 minutes to get the spoons .

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Terrible experience. I didn’t even get what I wanted and they give such small scoops. Stupid employees.

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Usually fine, but they close like half an hour before they say they close

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they said on everything they where open but the doors weren't open Réservez une table maintenant

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Good service ?very polite, patient and I will come again

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Many flavors to choose from and prices are reasonable.

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