Dairy Queen Grill Chill

There is always something wrong when we come to this Dairy Queen. It’s either the ice cream machine is broken, the service is slow, or something is out. I don’t know what’s going on at this location or who is managing it, but clearly they’re failing.Sadly, this is too regular an occurrence and I won’t be returning to this location. I’ll just drive somewhere further away to get ice cream from now on.

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Waited 15 minutes in the drive through and I go in to finally see what’s taking so long and what it looks to be like they’re short staffed then I see a few employees sitting in the back refusing to get up to come help because they’re on break. There’s probably 10 cars in line and 10 cars in their parking lot, completely ridiculous that you can’t get up to help your colleagues.

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I visited on December 3rd 2023, and was not impressed. Was waiting for about 15 minutes before I had to go in to ask if the food was ready. They began to say that they gave my food to the person behind me and had forgotten that we had pulled forward. I got the food to find out that the toast they gave me had cinnamon and had gotten on my fries.

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Terrible service! Granted they had to change out one of the ice cream spouts. Customer service was missing entirely. It took 15 minutes to get 2 blizzards and they got one wrong and had to redo.This is too bad. The service here used to be the best. I will not go again.

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Good deal. Nice easy stop on the way to wrestling in Rochester. Not that it isn't close to home in burnsville at all

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