I placed an online order at 2:49 on 1/9/22 for delivery. Payment went through and all. I have kids at home waiting on their pizza. At 4:24 pm I called to see where is the pizza. Only to be told by someone half asleep there is not a delivery person available until 5 pm. No apology or anything only can you come pick up the order. I asked would the order be remade since it's been over an hour. Silence on the line then a reluctant i guess so. This is a huge inconvenience as I am experiencing the raft of covid right now. So now I must muster the strength the go up there. Why if the order was placed online and you had no drivers how hard is it to pick up the phone to say such. This is totally unac...
I waited over an hour and a half to receive the wrong order. When I returned to the store for a refund, the employee took nearly 45 minutes to process it, saying the manager, Jessica, would handle the refund. It seemed like they were making it unnecessarily difficult to get my money back. They make wrong orders and then don’t refund you promptly. Also, the employees don’t wear gloves; they handle your pizza and add toppings without washing their hands.
I'm 100% done with dominoes. I understand things happen but this isn't the 1st or 3nd time this has happened. The last time I called and was told I have no control over it, if you want you can drive up here and ill remake it This shouldn't have ever left the store and whoever cut this brownie had to notice it wasn't right. You can't even pick it up its so gooey.
I waited over an hour and a half and received the wrong order. When I returned to request a refund, the employee took nearly 45 minutes just to process it. Eventually, the manager, Jessica, came and offered me a replacement pizza instead of a refund, as the employee had difficulty handling the refund. Also, the staff were not wearing gloves.
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The staff were incredibly polite and attentive! The pizza surpassed our expectations! We will surely order from this restaurant again on our next visit to Great Wolf Lodge!
The staff was extremely polite and helpful! The pizza was better than expected! Next time we go to the big Wolfshütte we will definitely order again from here!
Not likely to return service was good but wouldn’t take cash to pay had to take card for 80$ order bs good luck if you ever visit we will not return
The lady working when I went was very nice and sweet. Wonderful service. Pizza was good too. 12 30 21
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Make sure you frost with your cinnamon twists! You didn't give me a second time.
Not cut all the way through and a big hole. Thanks!
