"Edit: I'm back again, and it's not even 9 PM, yet the place is closed. I guess the employees are just making up their own hours now."
This morning, I visited the restaurant for breakfast and ordered a grilled cheese sandwich, but it wasn’t grilled at all. When I went back to request a refund, I encountered unprofessional behavior and was told that I couldn’t get a refund for my original order but could only exchange the sandwich for other items. I asked to speak with the manager, but was informed she wasn't available. I insisted on a full refund as per my original receipt and returned my drink through the drive-thru window. The employee then aggressively knocked the drink out of my hand, splattering it all over my vehicle. I am currently waiting for the company to return my call. This kind of behavior is unacceptable for s...
The staff could be more welcoming, and they frequently run out of various menu items. Additionally, their lobby hours are quite limited. Overall, the quality of the restaurant has unfortunately declined. On a side note, I find it frustrating that if you order two quarts of ice cream instead of one, you end up paying a penny more. It’s $7.99 for a quart and $15.99 for two. I wonder how many people actually notice that pricing discrepancy.
I don't understand what is going on here. I have been to this location 3 times and each time they make my hot drink iced. My most recent visit I gave my order to them directly thinking that my drink would be hot if I didn't order on the app but I waswrong. This last time, unlike the others, she offered to remake it but I don't trust that so I'll just give it to someone andmake my own coffee. This will be my last time here.
I visited this restaurant this morning and found it difficult to decide what to order. The two young ladies and a young man named Jerry were extremely patient, polite, and helpful. They suggested the Signature Caramel Craze Latte with extra caramel, as well as the Speck Omelet Bites and a coffee roll. Everything was delicious! I will definitely return.
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This is a great place for a quick meal! The bacon was a bit overcooked, but I guess that's preferable to it being undercooked. Unfortunately, the coffee was pretty disappointing. I'm not sure if it was just an off day, but my iced vanilla coffee tasted more like black coffee with milk. Overall, it was a letdown.
The cashier was extremely rude. I’ve always been able to use multiple gift cards for my purchases, but this time she said I couldn’t. When she asked to split my order, she claimed she had already frustrated him and couldn't change anything. To top it off, they got my order wrong. I'm never coming back.
I think they intentionally keep this place quite cold inside to make you less inclined to stay. The drive-thru is a convenient option, but the parking lot could use some repainting so that people can see where the parking spots actually are, as they aren’t located directly in front of the store.
I tried cold coffee drinks for the first time, and I won't be ordering them again. The flavor was far too strong and brought back memories of the coffee house itself. The donuts were okay, but overall, it was a disappointing experience.
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Guy named Chris at the drive thru tried to tell me that they don 't serve coffee here ???? I just remained silent until he said just kidding . I did end up getting what I asked for but it was an annoying experience.
Edit: I'm back again, and it's not even 9 PM, yet the place is closed. I guess the employees are just making up their own hours now.
