Il se peut que vous soyez redirigé
"Very tasty meats and the waiter was great to work with."
Téléphone: +18188884030
Adresse: 6600 Topanga Canyon Blvd, Canoga Park, United States Of America, 91303
Ville: Canoga Park
Site Web: http://www.gyu-kaku.com/topanga-canyon
Plats: 8
Commodités: 5
Catégories: 5
Avis: 1657
I used to live in Sherman Oaks and was a regular at the Gyu Kaku before there were so many chains; however, now I moved closer to the Canoga restaurant and I rarely go. So my review is specific to the Canoga branch. We love the food at this restaurant in general. The food here is good. We especially liked the side sauces, marinades on yaki-shabu beef, and the Gyu Kaku salad. In some places in which you grill the meat it sticks to the grill but not here. I do however feel like outside weekday lunch combos and happy hour that the food is a little too pricey. We paid around $65 for two on the weekend plus tip. Everything on the weekend is a la carte and adds up quickly. What we didn’t like at this branch was the general experience. For reference we were there on a Saturday afternoon. The area around the hostess table was cramped and crowded. The hostess did not welcome guests and disappeared for a bit with no word. So there were several people waiting to be seated looking at each other wondering what happened. They do have the texting system which was good because we were able to visit the Sanrio store in the mall without feeling claustrophobic waiting. Once we were seated, the waitress quickly took our order but it felt rushed and we felt bad asking for things. Kind of like when you’re in the drive thru and you feel bad bothering the already over burdened employee by asking for more things. It felt like they were working in such small spaces trying not to hit guests or drop food. One guy was holding five drinks in his hands spilling some of it trying to squeeze by the other tables. Our waitress was serving at least five tables and one of them had six people. We asked for forks but didn’t get them. We also gave up asking for more refills. They needed more employees for sure but I felt they didn’t have the room for them. Our check took about 20 minutes after we were finished eating. I wished they had one of those iPad looking things that let people pay at the table. My daughter was super ansy. I saw more than one mom trying to keep her kid contained in the small space. So I definitely would not recommend this place to someone who has less than an hour for lunch or even people who have restless children on the weekend. There’s no child menu or coloring to keep them busy like in some restaurants. There’s very little space for strollers. Since it’s at the mall full of families, I felt it was lost potential. As others mentioned the decor needs updating and the bathrooms desperately needed some TLC. Honestly, I really feel like they could do with an interior designer to make the space function better. It seemed like portions of the restaurant were super cramped and other parts were unused. Maybe put the bar area in the back versus right up front where they need space for restaurant seating and waiting? Overall, the food didn’t disappoint however the general upkeep, service and layout of the restaurant needs a little help. Also, if you want to save money chose weekday lunches versus the weekend where the same food is much pricier.
Mostly my rating is low because of service. Our first server was very unhappy. We needed to change a grill and he was passing us like we did not exist. We had to wait maybe for 10 min until we stopped him and asked for new grill. He did not asked even once if we needed a refill for our soft drinks. At the end new server took over, he was great. The first thing he asked was if we needed refills. But he served us only for the last 10 min of our dinner. We wish he would be our server from the beginning. Also, be aware if you order 2 of the same thing, ask for separate plates otherwise you would get 1.5 of what you ordered.
