I hadn’t been to the kfc in Kidderminster for 2 months as I love to go for my cappuccino but the machine hasn’t been working so I haven’t been.So today at 10.40am on Tuesday 17th October ,I decided to go, so I asked for a wrap of the day meal with a cappuccino. The women told me it was cash only as the card machine was still down.The women had put it through the till, five minutes after I was then told the cappuccino machine isn’t working AGAIN , they offered me water or soft drinks instead , I said I don’t like soft drinks or water with my meal or I would of just had wrap or the day. The manager came and asked me what the problem was, I said there was no problem just that the coffee machine...
The food is decent if you can actually get it, but the service and layout of the drive-thru are absurd. There are three windows around the building before reaching the payment point, causing confusion for new customers on where to stop. This results in multiple rounds of driving around just to place an order. The first window appears to be out of order, leading customers to the next window where they are not attended to, resulting in more confusion and additional driving around. It would be helpful to have a clear sign at the first window saying "PAY HERE!" During a recent visit, I went through all of the above only to be informed that they were out of vegan burgers - the only vegetarian opt...
We used the drive through KFC, ordered food and asked for a receipt. When we got home (3miles) the chips were cold and under cooked. My wife had popcorn chicken as part of her meal, (which had 8pieces) Mine had 19. And we didn’t get the receipt we asked for. This isn’t the first time we have had substandard food and disappointed experience. It seems they can never get reliable staff. I called the branch to complain there was no answer, so I left a message, let’s see if anybody at KFC takes notice of Tripadvisor comments and can actually improve this local branch. William
I would give this KFC a zero if I could. We waited for an hour, with one excuse after another from the uninterested staff who seemed to not care about app orders. I wish we could have gotten a refund and left. This experience reaffirmed my belief that there is nothing good about fast food. We still haven't received our food!
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Went on sat evening 2 Sep at 8:30pm. Waited forever for the drive through so gave up and went inside. Massive wait . Not very busy. No good cooked and took them ages to process the orders. Definitely cannot be called a fast food restaurant!
Ordered a KFC via just eat . Were advised order was being prepared and driver was at restaurant at 9pm . 10pm arrived and no food. Nobody answers phones or provides updates your just left hungry to chase a refund . Don't bother using them
Member of staff Rude on drive through got food home at 8 pices of chichen raw that I bit in to chips were hot and frozen in middle drinks like soda water now on toilet for 4 hours crapping
Had a kfc chicken meal last night and it was shocking,this kidderminster branch should get worst kfc medal in the midlands if the country reall poor....
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It's hard to find any faults with this charming dining spot. I will give it a perfect score of 10 and will definitely be coming back. Thank you.
Missing items yet again. Overcharging seems to be company policy. No response on the phone, you just get cut off. Absolutely shocking service .
