I?ve given this location chance after chance. After last night I will never return. After I ordered I was told it would be a 5 minute wait for chicken strips and was told to pull around to the door. Being pulled around is always the norm at this location.I patiently waited because there were only two employees working. 35 minutes later my food came out. I got home (literallyacross the street on Meade) and the fries (or lack there of) and biscuits were hard, sides were cold, and chicken strips wereovercooked because they were dark brown in color and extremely dry. This is hands down the WORST KFC location I?ve ever visited.
I was really let down by my experience at the drive-thru. The attendant miscalculated my change, even after I had repeated the amount clearly before paying. To add to the frustration, they gave me the wrong change and then seemed annoyed with me for their mistake. Eventually, the manager had to step in to resolve the situation. When I got home, I found that my chicken was undercooked. I was too exhausted to return, so I just ended up cooking it a bit more in my air fryer.
Every time I give this KFC (1682 Annapolis Rd, Odenton, MD) another try, the poor customer service from the staff reminds me why I should avoid it and not spend my money there. The chicken was overcooked, greasy, and looked burnt. Honestly, it’s been the worst experience. A visit from a district manager is definitely needed to address these problems.
Ordered online, but the order wasn't even started by the time I arrived. Zero staff greeted me when I walked in. Still, the food was hot and fresh, and they got my order right. Manager even gave us a couple of cookies for the wait. The new chicken sandwich is delicious! I still miss the potato wedges, but that's not the location's fault.
Réservez une table maintenant
I visited the KFC drive-thru at 10:45 to beat the lunch rush, expecting freshly cooked chicken. Unfortunately, the chicken seemed to have been sitting out for a long time and was simply reheated. The breading had a dark, almost burnt appearance and flavor, indicating the cooking oil likely hadn’t been changed in a very long time.
This is by far the worst KFC in Maryland. I constantly tell myself not to return, but months later, I give it another shot—and regret it every single time. The staff aren't even in uniform, the exterior lights are completely off, and it's a chaotic mess every visit. My orders are never right. Why do I even bother?
This restaurant is not worth the money. They forgot our drink orders, didn’t provide any of the sauces we asked for, and even stuffed used napkins into our pockets. If you want to receive everything you order without disappointment, this is not the place for you. I won’t be coming back.
This has got to be the worse KFC in the world! I don't even know why I keep giving chance after chance! They NEVER have chicken cooked/ready. Their definition of fast food is you ordering and then waiting in the parking lot for 30 minutes for your food.
Réservez une table maintenant
I visited the KFC on Annapolis Rd., and the staff refused to take my order at the drive-thru. When I went inside, they were very rude. Ultimately, I left without buying anything. The employees at this location were awful.
I usually enjoy coming here after a long day at work, but today I had a bad experience. The person working the drive-thru was very rude and unfriendly. I don’t think I’ll be coming back.
