"Food came quick, smelt amazing. Delicious. We had wings, burgers, ribs, steaks and cheesy fries. 5 stars."
We went to the Lone Star Rib House with 11 family members for dinner at the end of a busy weekend. We were looking forward to a relaxed evening with nice food. Things got off to a poor start when we asked for our bucket of complimentary peanuts on arrival to be told they had run out! We also asked if outside bifold doors could be closed because of the noise from birds and the cool weather but received a fob off from staff who really didn't care at all about customers. Given that we were early diners, we are sure many others would have also been disappointed that this advertised treat was off the menu! Our drinks were ordered and delivered promptly and we soon got to order our meals. Disappoi...
I'll start with the positives... we were seated quickly and our first round of drinks came out really fast. The food was quick and hot even though the place was packed. My medium rare steak was gorgeous and the accompanying ribs were cooked beautifully and had heaps of meat on them, but that's where the good stops.We had to ask three times for peanuts which came with a sarcastic smirk. My husband had all you can eat ribs and had to ask for napkins which when finally arrived, where thrown onto the table as the "waitress" walked past. We ordered our third round of drinks with our "waitress" which never turned up. We tried again 20 minutes later with another "waitress" and they never turned up....
The place was full when we arrived. So we expected to wait but then we waited and waited and waited and waited. Oh did I mention we waited. Drinks WARNING - well disaster from the onset - there was NO tea or coffee! What place can't provide basics. Eventually got our soft drinks. I had to interrupt a staff member who was attending to another table to get our food order sorted. Then it was waiting and waiting and waiting. When my food arrived, I couldn't believe it! Since when does a taco get deep fried! And the menu states miles and miles of beef and beans.... Well, I hate to be the bearer of BAD news. There was ONE spoonful of beef and beans. If going on a long journey, miles and miles and...
My family and I dined at this restaurant and we had a lovely experience. We were greeted with a bucket of peanuts upon arrival, which was a nice touch. The kids' meal (ribs and chips) was good, although there wasn't much meat on the ribs. Surprisingly, my daughter, who is only 4 years old and weighs 13kg, managed to finish the entire meal. I ordered the salmon, which was cooked perfectly and the bernaise sauce was delicious. My husband ordered a steak cooked "medium rare," but it was served almost well done. Despite the overcooking, the flavor was still enjoyable. The service was exceptional, with staff checking on us while we were eating (a rare experience nowadays). When my husband mention...
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I typically don't like to complain, but I feel compelled to share my experience with this meal. I ordered their best burger, only to be disappointed by the appearance of the meat, which resembled mystery meat. I have had better tasting cardboard. My son opted for the so-called all-you-can-eat ribs and wings, but we soon realized they were all-you-can-eat because the deep-fried wings were so tough, it was hard to distinguish between the bones and meat. The ribs were slightly better, but the meat was overshadowed by the large bones. The children's meals were complimentary, but the frozen fish or pizza pockets seemed to be straight from the freezer at a grocery store. Overall, I will not be ret...
I have travelled here twice for business with two different groups of people and all have commented on the same girl and how bad her customer service is.We come from retail so understand how "retail/hospitality staff, can be treated sometimes". We are courteous guests. The food, water jug and glasses all slammed on the tables, rudely spoken to and made to feel like we were imposing in the restaurant for even ordering food.Although the meals were quite good, no real complaints and generous in size.As a group of business travellers we will go elsewhere; as it was not an isolated occasion being the same girl twice.
Decided to head to Lonestar after getting a craving for ribs. What a bad idea that was! We arrived; and were seated promptly and that where the service stopped. We sat for 15+ mins and weren't even greeted by a single person to take a drink order! There were 2 large tables that were already seated and looked to have already ordered, in fact one of the waitresses actually walked straight past our table after taking a drink order from one of the larger tables. Such a disappointment! As I was really looking forward to the Amarillo cheese fries and their ribs.
I was very disappointed with the table service and meals at the restaurant tonight. Our first server had a strong body odor. When we placed our order, we were not asked about our side options. Our entree and kids' meal arrived quickly, but the entree did not look like the picture and was not good. When our child got sick, we were not offered any assistance with cleaning it up. Our meals were cold and we were not asked if we wanted more drinks or how our meal was. After complaining, we were offered a $9 discount, but we were still left feeling disappointed.
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Went to the lonestar in Mackay for a birthday dinner,the meals were ok accept the kids meals come out a while after our adult meals arrived however they were very busy. We were last of a large table of people to pay for our meals and we were informed that there was an entree not yet paid for and that we would be paying for it, not very happy as we did not order it or eat it and the whole table combined would have spent near on $1000 there that night so an $8 entree isn't going to break them bad reviews might though.
Food came quick, smelt amazing. Delicious. We had wings, burgers, ribs, steaks and cheesy fries. 5 stars.
