We used to think highly of this place and were hoping for better customer service, but we’ve had quite the opposite experience. I reached out to the manager who promised to call me back but never did. After two days, I spoke with MoMo, who informed me that Mike, the manager, still hadn’t contacted me. It has now been over two weeks, and when I called again, a lovely lady named Erica was trying to reach the manager on my behalf.
I truly love this restaurant, but after how we were treated, I can’t see myself spending another dime here. If you encounter an issue with your order, be prepared for a lack of professionalism and a dismissive attitude from management. Their policy seems to be that t...
Terrible service. My boyfriend has faced disrespect every single time he goes inside to pick up our order. The rude woman who claims to be the manager insists that he show the phone from which the order was placed, despite it being my account. He provides her with the order number and my name, and she pretends to look for it, only to tell him there’s no order with that information. This has happened three times in a row with the same employee at the same location. I gave her the benefit of the doubt the first two times, but this time I had to speak up. When I walked in, she didn’t ask me to see my phone or my number—after I stated my name, she immediately found my order and handed it to me....
I placed an order for the catfish fillet dinner, which includes two fillets and a side. Before finalizing my order, I asked the representative if the fish was real catfish or swai. She assured me it was real catfish. After that, I proceeded with the order. When I arrived to pick it up, I asked if I could inspect the food before paying. The representative agreed, but as I began to open the box, she abruptly pulled the bag back and said, "Yeah, this is our catfish, but I don’t want you playing with it if you’re not going to take it." This made it difficult for me to get a good look at the fish, and I didn't want to touch it, so I took her word and paid. Once I got to my car and had a chance to...
I'm sorry to say that the food fell short of my expectations. The fish was undercooked, the shrimp was quite disappointing, and the fries were just average at best. If your restaurant and staff don't make improvements, I'm concerned that more locations might encounter the same problems. It's crucial to invest in well-trained cooks who understand how to prepare food properly. It’s time for some significant changes!
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The fried mozzarella sticks and cheese fries were outstanding! Even as someone who typically isn't a fan of fries, I found them quite enjoyable. The Philly Mix with two types of meat was good, though I think it would have been even better if it had been fresher. It took about 20-30 minutes for the food to reach my house, but I was pleasantly surprised that it was still warm when it arrived.
There's a young girl at the register who is always friendly and attentive to her customers. I enjoy their food, although I probably won't order the breaded wings again since they were too soggy. However, the shrimp potato bowls and kebab bowls are excellent. Great customer service really makes a difference!
The quality of their food can be inconsistent; sometimes it's great, while other times it's not. I think they might have different cooks. However, the steaks are definitely outstanding!
It seems like my order is always incorrect, especially when I use DoorDash. Additionally, the entire Jack menu tastes and looks different now; perhaps the preparation has changed!
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The food was delightful, and even though I asked for my fish to be fried extra crispy, it was still hot and fresh.
You definitely get your money's worth here—the food is absolutely delicious!
Sandwich Au Poulet Grillé
Family Wings Meal With Large Fries
Sandwich Au Poulet Et À La Philly
Gâteau Au Fromage De New York
Dîner De Crevettes Grillées
Panier De Frites Au Fromage
Frites De Fromage En Gaufre
Family Size Fish 10 Pieces
