I received a Royal Farms Reward card in June and linked it after my credit card, but I never got the 10 cents per gallon reward. There was no confirmation or notification after I entered it. This is the second time I've missed out on the reward. The first time, at another nearby Royal Farms location, I asked the staff about it, and they said this happens often and there was nothing they could do. While the amount may be small, I’m disappointed by this experience. It also made me hesitant to explore more of their menu, as trust is important when choosing where to eat.
I ordered eight pieces of dark meat chicken from Royal Farms, along with western-style fries and rolls. When I got home and started eating, I was deeply disappointed. The chicken was the worst I've ever tasted—dry and full of gristle. The fries were dry as well, and the rolls were hard. Overall, it was a terrible experience. Considering the menu options, I expected much better. I definitely won’t be returning, and unless Royal Farms improves, their business won’t last long! What a waste of money.
This was the worst Royal Farms I've ever visited. The kitchen staff was terrible. While we were placing our order and browsing other items, the cooks just stood around chatting. When we asked about our order, they said it would take 15-20 minutes, which should have been prepared earlier. After waiting that time, they then said it would take another 15-20 minutes. The staff behind the counter were not only inefficient but also had a bad attitude.
This was my first visit to this Royal Farms location, and I was pleasantly surprised by how well-stocked it was for a roadside convenience store and gas station. I enjoyed the chicken and breakfast sandwiches. The service was good, and the food was tasty. The entrance is wheelchair accessible, as is the parking lot, which has adequate parking spaces. Restrooms and an ATM machine are available, and there is outdoor seating as well.
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If an item you order from Royal Farms is unavailable, they often just give you whatever they have on the menu instead of offering to find out what you'd prefer as an alternative. For example, I once ordered a spicy chicken salad club, but since they were out of chicken salad, I ended up with just a chicken tender between two slices of bread. Aside from that, Royal Farms remains a typical experience.
This is a newer store and I like the expanded menu items now. They have Atomic Sauce that you can get on pretty much anything. It has a LOT of heat but not too much that you can't taste the food. I asked for some on the side and used it on the chicken. The staff was happy to provide. The store gets a lot of traffic and there is a nice outside area to eat if you are not in a hurry.
Got 8 eight piece chicken, dark meat and western fries and rolls!!! Got it home and started eating and the chicken was the worst chicken I ever ate ,dry ,lots of gristle and potatoes where over cooks dry and rolls hard!! Terrible,will never go back therefor sure!!! What a waste of money and a new store,better change people or will not be there long!!!
If they are out of what you order, they just give you whatever they have instead of asking what you want as an alternative. One time I asked for a spicy chicken salad club and they were out of chicken salad, so they just put one chicken tender in betweentwo slices of bread. Other than that, they are a standard Royal Farms.
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Hot dogs were drowned in ketchup, mustard and relish. Cook was extremely heavy handed, had to wipe all the hot dogs off. Dining area was very dirty as well. Staff wasn't friendly. Not seeing the appeal of this place.
Cute cooking equipment is not maintained. Sorry and rusted racks as show in photo below. Sandwiches were not prepared in accordance to how ordered. Providing 2 stars for friendly staff. Everyone was very kind.
