5 /5
Évaluation
★
★
★
★
★
My sister had reserved her birthday dinner at this restaurant. Upon arrival, the younger girls said at the front that the reservation did not exist and there was nothing they could do for us. My sister was ready to go.... Until the branch manager (Bill) became aware of what happened and occurred and handled the situation appropriately and went beyond it. He was extremely sympathetic and could say that this was not the kind of service he had. Bill went the extra mile. took care of our appetizers, some drinks and gave my sister a gift card for the inconvenience. In the world where we live, customer service is so difficult to achieve. He turned around the whole experience and made her birthday dinner unforgettable and funny. Thanks for the reason of our hearts. They are the true example of customer service and 100% did not go unnoticed! We'll be back for you! Happy holidays! Thank you very much. Christina at the bar was also amazing!