"I don't visit this place often, but my daughter definitely does. Based on my rating, it looks like she’s still a satisfied customer, haha!"
The customer service at this restaurant was disappointing. They only prepare drinks in disposable cups, so you have to pour your drink into a reusable one yourself, and they only offer a discount for Starbucks brand cups. Additionally, the woman at the register seemed unsure about how to give change. As for the other location in the terminal (which isn't listed on Google Maps), they don’t accept cash, which is surprising since many people still use it. Overall, the customer service left much to be desired.
In my view, a simple "good morning" and a bit more urgency in service would make a significant difference. Most customers are just looking to grab their coffee and get on with their day. I usually go to the Creve Coeur location, but I find its lack of a drive-thru inconvenient. I wonder if going inside would actually be quicker than waiting in the drive-thru line. I apologize for bringing this up after having experienced long waits several times, but I felt it was important to mention.
After a gap of more than 3-4 months, I saw her again at this new location. I was certain that she wouldn't remember me, but to my astonishment, she did! Even though I was masked, she recognized me and recalled both my name and my usual order of coffee and cake. I was genuinely delighted by her memory; it really made me feel special. Thank you, Keri!
The line was incredibly long, and the cashier took an eternity to take orders. I felt sorry for the woman making drinks, as she appeared to be the only one of the three staff members who was doing her job efficiently. Meanwhile, one employee was busy stocking shelves while dozens of us were waiting.
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My drink was enjoyable, but the barista who took my order was unnecessarily rude. When I requested extra whipped cream, she rolled her eyes and questioned my choice. As I walked to the end of the counter, I overheard her making unkind remarks about me to the next customers in line.
The staff here is friendly, and the drive-thru service is typically fast. Most of the coffees I've ordered have been good, but their cold brew isn't as strong as at other Starbucks locations—it tastes more like iced coffee. Additionally, the cold brew is quite a bit more expensive.
I rated this place 2 stars because while the person at the drive-thru was very friendly and polite, the Mocha Cookie Crumble Frappuccino I usually enjoy just didn’t meet my expectations. It seemed that whoever prepared it didn’t do a great job.
Despite the long lines during the Spring Break rush, the team at Starbucks in Lambert Airport kept things moving smoothly and greeted every customer with politeness.
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The service here was very slow. I waited 20 minutes for my coffee, but they were so backed up that I had to leave for my flight without it. Enjoy your $5 Starbucks.
I don't visit this place often, but my daughter definitely does. Based on my rating, it looks like she’s still a satisfied customer, haha!
