5 /5
Évaluation
★
★
★
★
★
Unfortunately, I witnessed a truly unpleasant and rude experience from another customer this evening. However, I was incredibly impressed by how one of the young employees, likely around 16 and in her first job, managed the situation. She remained patient and professional throughout, showcasing remarkable composure in a demanding customer service environment.
You could have the worst product (though this is undoubtedly the best TCBY in the country), but if your staff is engaged, sincere, attentive, caring, and pleasant, customers will return time and time again. I know I will. Thank you to the amazing staff!