Tropical Smoothie Cafe

This is now my second horrible experience with this location. It seems to be another review similar to my experience so I know it’s not just me. The girl that works the drive-through on Sundays has the worst customer service ever. I was going to make a review the first time, but I thought maybe she was having a bad day, that’s not the case. This girl is just extremely rude and I will no longer be coming back to this location specifically because of this person. During my first experience, she actually close the door midway through me asking to use Apple Pay. She then had an attitude and it seemed like she rolled her eyes. Then today I was waiting in the drive-through for almost 10 minutes(I was the only vehicle there, also, there was no vehicle in front of me) and when I ask for a cup of water, she shut the door. The drive-through door is cracked so I know she could hear me say “excuse me” once the door had been shut in my face. Once I was able to get her attention again, she rolled her eyes when I asked for a cup of water. Something needs to be done about this employee because she is obviously hurting your business.

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I wouldn’t recommend this place, I walked in an no one welcomed me and there was 3 people standing around as I walked in. I didn’t see how hard it was to greet a paying customer. Especially when there is 3 employees making eye contact with me as I walk into the store.

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Terrible customer service! When working with the public there are such things as manners, don't talk to customers like u would your friends. Or if you're having a bad day don't take it out on the next customer. Girl in drive threw 3-2-23.

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literally take the time to go anywhere else other than this location it’s wrong every single time or completely different. please teach your employees to at least double check their tickets or re read the order back to the customers.

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Purchased smoothie s for my kids. All got sick and had the #2s. This wk. Called vandyke Sterling heights location, got no intelligent response.

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