****. This is THIRD time it has been an absolute mess. Was inside for 40 minutes waiting on someone..ANYONE to fix an order that was prepared and ready on the screen but somehow not there anymore. The line was soo long with people crowded around the line waiting on their order and wondering why 8..10..15 minutes was going by without ANY communication. Thr atmosphere was getting hostile due to no sort of updates. The employees don 't work together. The man at the front is slow and nonchalant..the heavy set woman bagging food was responding I don 't know when asked if everything was In the bag. Had an attitude but was doing everything wrong. Wrong toppings..wrong type of nuggets. The receipt h...
On December 17, 23 I came through the drive through and I ordered a double with cheese meal that I paid $12 and some change for. I was passing through on my way back to VA and called the store 3 times before a woman named Angel answered. I told her either the 3 workers at the window were robbing me or dumb as a box of rocks. Angel told me to come on the weekend to get correct order. While speaking to me a woman with a Spanish accent began fussing at her for answering the phone. Angel hung up the phone in my face without saying another word. New building same LOUSY CUSTOMER SERVICE.
The Wendy’s on 7513 Greenbelt Rd Greenbelt, MD critically needs the help and guidance of THIS Wendy’s. The food here is ALWAYS fresh, never stale, and always gets my order right. I have to drive almost an extra 10 minutes just to come to this Wendy’s even though the other is much closer. *Management: Please provide the help you can to the 7513 Greenbelt Rd Wendy’s or have them closed because their food is consistent with old, rubbery and stale food.
I would like to commend the manager who was on duty around noon on January 20, 2024. He took the time to review my mobile app order receipt after the cashier processed it incorrectly, resulting in a higher price. The manager understood that the app had the correct pricing and simply requested a copy of the mobile app receipt to share with his manager.
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This was the worst Wendy's I've ever visited. The service staff was completely incompetent. I waited behind one person in the lobby for 10 minutes without any progress. Frustrated, I decided to go through the drive-thru, but they messed up my order there as well. I ended up getting a refund and leaving. Terrible experience!
Worst place ever. The cashier was rude waving the receipt when I wasn’t paying attention like say excuse me. Second of all they didn’t even know if they had the item I wanted. Some randoms kept speaking like they knew it all. And wait was long as hell. I do not recommend. Go to a better wendys.
Drive through employee didn't know how the reward/coupon service worked. Manager got rude at me because he didn't know how it worked. On top of that all my food was cold.
Construction in front of the drive area, but still able to get in. Not many people ahead of me and I still got fresh food. Cold drink was cold and hot food was hot.
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The restaurant takes a long time to prepare orders, whether placed online or for dining in.
The staff are super friendly at this location. We've always had a great experience.
